Privacy Policy

1. Who We Are

Fintrust Consultancy FZE LLC ("Fintrust", "we", "us", or "our") is a banking and financial consultancy registered as a Free Zone Establishment under License No. 2625217228888, with its registered office at 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit an enquiry, or engage us for banking and financial consultancy services.

2. Information We Collect

We collect information that you provide directly to us, as well as limited technical information collected automatically when you browse our website.

Information you provide

• Contact details such as your full name, phone number, and email address
• Business information, including company name, trade license details, and the service you are enquiring about
• Location details you choose to share (e.g. Emirate of operation)
• Any documents or financial details you voluntarily share with us during a consultation to support a banking or financing application
• Messages, correspondence, or notes from calls, emails, or meetings with our advisors

Information collected automatically

• Standard technical data such as IP address, browser type, device type, and pages visited, gathered through your browser when you use our website

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the banking or financial consultancy services you request
• Assess your business needs and match you with suitable banks, lenders, or financing products
• Prepare and submit documentation on your behalf, where you have instructed us to do so
• Communicate with you about your enquiry, application status, or our services
• Maintain internal records, comply with legal and regulatory obligations, and improve our website and services

4. Sharing With Banks & Lenders

As a financing broker, our core service involves introducing your business to UAE banks and lending institutions. Where you engage us to help arrange a banking or financing product, we will share the relevant business and financial information you provide with the specific banks or lenders you instruct us to approach, solely for the purpose of assessing and processing your application. We do not sell your personal information to third parties, and we do not share your details with banks or lenders without your knowledge that an application is being made on your behalf.

5. Data Retention

We retain personal and business information for as long as necessary to provide our services, maintain our business records, and meet applicable legal, regulatory, or contractual obligations in the UAE. Where information is no longer required, we take reasonable steps to securely delete or anonymize it.

6. Data Security

We apply reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to object to or restrict certain uses of it. To exercise any of these rights, please contact us using the details in Section 10 below, and we will respond within a reasonable timeframe.

8. Cookies

Our website may use basic cookies or similar technologies to help it function properly and to understand general usage patterns. You can control or disable cookies through your browser settings; doing so may affect certain website features.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

• Fintrust Consultancy FZE LLC, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, UAE
• Email: info@fintrustconsultancy.com
• Phone: +971 50 428 0542